Testimonials for Nova Basement Systems

I would like to take the opportunity to tell of my great experience with your company. It really started off on a good foot with my very first contact with your company, Terresa. Before I retired, I answered the phone for as many as eleven officers of my company in Chicago. I soon realized how important that person is for a company. Since they are the first employee a client talks to, they can either make a good impression or a bad impression on the client. Sometimes that means the difference in getting a new account or not getting it. She really impressed me. She was so kind and helpful that I knew I had made the right decision in calling Nova. That fact never changed. Even after the work was finished, she was still very helpful in answering my questions.  Next, Phil came over to give me an estimate. He couldn't have been nicer. He explained the process to me, gave me suggestions on what I needed and answered all my questions, which were many. He was very professional and made me feel very comfortable that he was extremely knowledgeable about his craft. he didn't rush me and had a lot of patience with me and my questions. You should be very proud to have him represent the first face of your company. Then, the four men came out to install the waterproofing system. They are the nicest workers I have ever met. They did their job quietly and with utmost professionalism. They were very respectful and polite. They all did their jobs very well. Andy and Josh explained to me everything they were going to do so I could understand what would be happening to my basement. All four men know their jobs so wee and they went about doing it in a very systematic way. Josh was here both days and I really enjoyed meeting him. The last day he was here, he took me to the basement and showed me their work. He explained everything they did and told me how the new sump pump works and about the preventive care I should take with it. We went outside and he showed me how to clean the new drainage system they installed and how it works. He answered all my questions with alot of knowledge and patience.  Jim, I wanted to tell you how highly I think of your employees and, because of all of them, I will definitely recommend your company to all of my friends and neighbors. I know your probably already know this but your employees are really great people. In this day and age, that is really unique. You should be very proud to have such people working for you.  Thank you for taking time to read this very lengthy but sincere letter.

"I picked Nova because I had a higher level of confidence in Nova's solution to my problem. Your entire team was superb.  Everything exceeded my expectations."  

"Everyone was courteous and easy to talk with.  They were all eager to give information and to help."  

"I rate very few things as excellent, but your crew was very good.  Your crew wasted no time and did good work. They did well above the average workmanship."

"They came early, did the work, and when they left each day they explained everything that was done."

"I have done business with Nova before and was happy with their work."

"The foreman explained and walked us through work, before and after.  He was very helpful."

"Great company, demolition to finish was excellent."

"The worker accidentally cut a (power or cable) line that wasn't marked correctly (by 811).  The worker notified me immediately of the problem.  He did not try to hide the fact that he cut the cable!" 

"I'm very pleased with the work your men did.  They were very polite and knowledgeable to what they do!  I would recoommend them to anyone."  

"Very efficient and nice guys.  So glad I found your system!"

"Excellent work crew- very courteous and professional.  A real pleasure to have them here.  I chose Nova because of reputation.  I was recommended by another very satisfied client of yours."

"I was recommended by a friend. I had excellent service, excellent company. They really know their stuff."

"Nova waterproofing from my first experience with their sales representative Chris was an outstanding experience. He explained everything and was very professional. The installation was just as professional of an experience. Ken, the foreman of the install team was professional Pleasant knowledgeable and a very hard-working man. From start to finish this was a very good experience especially knowing it was home renovations which is never a good experience."

"Salesman wasn't pushy. Good presentation. We had home inspection prior to choosing Nova before dropping 20k in basement work. To make sure it was the right choice. The Inspector told us what kind of system needed. We had Permaseal and Nova and a local contractor give us quote. Nova was the best choice no pressure tactic and loved the warranty. And the basement looks great. Ready to make it a nice place to hang out in. Good bye dungeon."