"We appreciated the professionalism of Nova beginning with the detailed information packet we received following our inquiry. We have nothing but good things to say. You were first to respond to our inquiry which was sent to three firms. Two did not call at all until we called them again. One refused to come unless both homeowners were present. I assume that was going to be for the high pressure close. They were then rude when I told them they would only be dealing with me and we were getting three bids."
I was impressed with his knowledge.