Testimonials for Nova Basement Systems

Good crew. Friendly and respectful to each other. That in itself looks very good to the customer. A well stocked truck on sight is a great advantage for time spent on jobsite.

"Crew was very friendly and hard working.  They took the time to answer all of our questions during the process.  I liked the confidence that Phil had in his crew.  He also didn't try to sell us something we didn't need."  

"We went with Nova because there was a clear explanation of the condition of our crawlspace and how your company could fix and repair.  The service advisor, Chris Young, was very thorough and provide written literature for us that was extremely helpful on your company and services.  Your company stands very confident behind their product, that stood out the most.  There was excellent communication with everyone from the start to finish.  Every question and problem we had your staff and crew took serious."

" It was a pleasure to work with all of your staff from the office to the installer.  I was impressed with the cheerfulness and friendliness of the office staff. "

"Excellent, excellent crew.  They did more that was promised.  I couldn't be happier with my encapsulation.  We definitely got our monies worth."

"All the people that I talked to and dealt with were helpful and professional.  Your porposed fix seemed to be a better solution to the problem at a more reasonable price."

"Niles was excellent!! He was very professional and kind!  The crew was wonderful as well, sorry I don't remember all of their names.  I chose Nova because of the thorough job by the salesman prior to handing me the quote.  Also he gave me a detailed explanation.  Awesome team and service!" 

"I greatly appreciate and value that Nova resolved my issue and honored and backed their prior work.  Thank you!"

" Niles Goodman and Mike Flores came up with the best solution for my home.  They took the time to explain what to expect, and answered all the questions I had.  Debbie, Tia, Jen, and Terresa always had me smiling when I had communications with the office.  The office crew was OUTSTANDING!!  Joe, Nacho, and Mikey are some of the hardest working men I have ever met.  They started my project on the hottest day of the year, and that didn't slow them down.  They finished the project quicker than the allotted time!  They were all very polite, had great manors, were charming, and made this process so easy for me!!  I feel they treated me like family.  No one wants to put money into an unforeseen problem they have in their basement, but if I had to do it again, I would choose Nova. The product they installed comes with a lifetime transferable warranty, so I know I made the right choice.  Thank you, NOVA!!!"  

A crawlspace job I wanted done!!  Thanks Dave Naughton.  Everything went very good.  The crew was great, hardworking group Spencer, Bryan, and James. Job Complete!"

"The entire process was very professional.  It was an expensive investment, but necessary to maintenance.  Every employee seemed to understand that and gave the best care.  I am very pleased with all aspects of the work. "

"Very professional all around! Nova was the first company and Chris the sales guy was great.  Chris and I hit it off from the start."

"Nova did our basement waterproofing years ago.  We knew we wanted to do the crawlspace and we of course went back to Nova.  Nick was knowledgeable and upfront.  We enjoyed working with him.  He is an asset to your company.  Also, the staff was always professional and kind on the phone.  Next , is our basement floor.  We will call when we are ready.  The two crawlspaces look amazing!"

"I am very impressed with all the personnel and offering.  Mike was was excellent and explained everything, and he also came back after the install to do a recheck.  All the installers were very friendly, clean, and professional.  I was recommended by my home inspector and was impressed with the website information and the founder's credentials."

"From the 1st call to the completion of the job, was above my expectations.  Chris Young was very professional and knowledgeable.  Installation crew were hard workers, professional, helpful when answering all my questions.  The office staff were very  caring and willing to help.  I chose Nova because the knowledge of the issues we had and how to rectify the issues."